CAPITAL LEGACY’S response to Article – “Estate Planning: be careful when planning your legacy” by Georgina Crouth

CAPITAL LEGACY’S response to Article – “Estate Planning: be careful when planning your legacy” by Georgina Crouth

A recent article published in the ‘Personal Finance’ section of the Independent Group’s newspaper, over the weekend, seeks to falsely portray Capital Legacy and its products. We would like to allay any concerns and assure our brokers and clients that the falsehoods contained in the article will be vigorously fought through the avenues available to us.

Key facts that are worth repeating to clients are:

  1. Our Will-drafting service is free, irrespective of whether clients take out policies or not, or appoint Capital Legacy as executor or not.
  2. Testators have complete freedom of choice over whom they appoint as executor and are in no way forced to appoint Capital Legacy.
  3. The minimum premium on our product is R 53.00 per month, not “hundreds” as the article claims.
  4. Where Capital Legacy is appointed as executor, we do not charge a 3.5% plus VAT fee. We charge according to a sliding scale depending on the value of the estate. Higher value estates pay lower percentages.
  5. All clients who have their Wills drafted by us receive an automatic 25% discount  (what we call “indemnification”) on executor, trust and conveyancing fees if we execute their will, irrespective of whether they take out the product we offer.
  6. Capital Legacy does not manage any investments on behalf of testamentary trusts. Such decisions are referred to the broker on record for the client, for financial advice to trustees. A decision on investments is made by the trustees of the trust, and Capital Legacy administers these decisions.
  7. The piece focusses on a broker who is the guardian of children whose trust administration is with Capital Legacy. He is also crying foul regarding the published article based on inaccuracies and is taking the matter up alongside us.

Our business has been grossly misrepresented and we are taking action to seek redress through the courts and the Press Ombudsman.

There were some truths contained in the article, such as “The company has rapidly grown into the largest administrator of estates in the country” and a quote from myself “We still see one unhappy customer is too much and it hurts us when we have made a mistake and myself and my team will do anything and everything possible to make it right”.

We are an honest company with a true quest to make things better in the Wills, Estates and Trusts’ space. We have an offering that puts the client first and protects the beneficiaries more than any other offering can do.

We continue to work with the broker community which understands the value we bring.

Please contact me or your broker consultant if you have any further questions about this matter.

Best regards

Alex Simeonides

A recent article published in the ‘Personal Finance’ section of the Independent Group’s newspaper, over the weekend, seeks to falsely portray Capital Legacy and its products. We would like to allay any concerns and assure our brokers and clients that the falsehoods contained in the article will be vigorously fought through the avenues available to us.

Key facts that are worth repeating to clients are:

  1. Our Will-drafting service is free, irrespective of whether clients take out policies or not, or appoint Capital Legacy as executor or not.
  2. Testators have complete freedom of choice over whom they appoint as executor and are in no way forced to appoint Capital Legacy.
  3. The minimum premium on our product is R 53.00 per month, not “hundreds” as the article claims.
  4. Where Capital Legacy is appointed as executor, we do not charge a 3.5% plus VAT fee. We charge according to a sliding scale depending on the value of the estate. Higher value estates pay lower percentages.
  5. All clients who have their Wills drafted by us receive an automatic 25% discount  (what we call “indemnification”) on executor, trust and conveyancing fees if we execute their will, irrespective of whether they take out the product we offer.
  6. Capital Legacy does not manage any investments on behalf of testamentary trusts. Such decisions are referred to the broker on record for the client, for financial advice to trustees. A decision on investments is made by the trustees of the trust, and Capital Legacy administers these decisions.
  7. The piece focusses on a broker who is the guardian of children whose trust administration is with Capital Legacy. He is also crying foul regarding the published article based on inaccuracies and is taking the matter up alongside us.

Our business has been grossly misrepresented and we are taking action to seek redress through the courts and the Press Ombudsman.

There were some truths contained in the article, such as “The company has rapidly grown into the largest administrator of estates in the country” and a quote from myself “We still see one unhappy customer is too much and it hurts us when we have made a mistake and myself and my team will do anything and everything possible to make it right”.

We are an honest company with a true quest to make things better in the Wills, Estates and Trusts’ space. We have an offering that puts the client first and protects the beneficiaries more than any other offering can do.

We continue to work with the broker community which understands the value we bring.

Please contact me or your broker consultant if you have any further questions about this matter.

Best regards

Alex Simeonides

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I find that they are a caring company! They really go out of their way to give great service, like sending their consultants across the country to see clients to do their Wills. More important is when our client passed they appoint a caring case manager and will AGAIN go and see the families / beneficiaries to assist with explaining the process, completing forms and gathering info.

Financial Advisor regarding a Consultant

I have to congratulate you on your service – my client was so impressed with you and the way you explained the product.

Financial Advisor regarding a Consultant

The client said that the appointment was most pleasant and very informative.

Financial Advisor regarding a Consultant

The client is very happy with the A-class service and advice he received. Thank you.

Financial Advisor regarding a Consultant

Thank you so much for your prompt assistance and fantastic service. I appreciate your letter. I will definitely contact you in the future.

Received from a Client

I learnt so much in my joint call with him, he is a pleasure to work with.

Financial Advisor regarding a Consultant

Thank you so much for the excellent and quick way that you have handled this matter. I really, really appreciate it.

Quote from Independent Financial Advisor, Certified Financial Planner® and surviving Husband

Keep up the brilliant work and Capital Legacy should be really lucky to have you on board as it is very hard to find good efficient customer service and the turnaround time you did this in was phenomenal. Thank you so much once again.

Received from a Client

Dear Deenisha and co. Thank you for all your help with the estate of our Father. You have made the process as bearable as possible through all your efforts.

Message attached to a bouquet of flowers and delivered to our offices from the family who had recently lost a loved one

The client is very happy with the A-class service and advice he received. Thank you.

Financial Advisor regarding a Consultant

She is so friendly and extremely knowledgeable. An absolute pleasure to deal with.

Financial Advisor regarding Service Desk

YES MAN YES!!!! Baie dankie Capital Legacy hierdie is great diens! Dankie vir julle.

Received from a Financial Advisor

    I find that they are a caring company! They really go out of their way to give great service, like sending their consultants across the country to see clients to do their Wills. More important is when our client passed they appoint a caring case manager and will AGAIN go and see the families / beneficiaries to assist with explaining the process, completing forms and gathering info.

    Financial Advisor regarding a Consultant

    Financial Advisor regarding a Consultant

    I have to congratulate you on your service – my client was so impressed with you and the way you explained the product.

    Financial Advisor regarding a Consultant

    Financial Advisor regarding a Consultant

    The client said that the appointment was most pleasant and very informative.

    Financial Advisor regarding a Consultant

    Financial Advisor regarding a Consultant

    The client is very happy with the A-class service and advice he received. Thank you.

    Financial Advisor regarding a Consultant

    Financial Advisor regarding a Consultant

    Thank you so much for your prompt assistance and fantastic service. I appreciate your letter. I will definitely contact you in the future.

    Received from a Client

    Received from a Client

    I learnt so much in my joint call with him, he is a pleasure to work with.

    Financial Advisor regarding a Consultant

    Financial Advisor regarding a Consultant

    Thank you so much for the excellent and quick way that you have handled this matter. I really, really appreciate it.

    Quote from Independent Financial Advisor, Certified Financial Planner® and surviving Husband

    Quote from Independent Financial Advisor, Certified Financial Planner® and surviving Husband

    Keep up the brilliant work and Capital Legacy should be really lucky to have you on board as it is very hard to find good efficient customer service and the turnaround time you did this in was phenomenal. Thank you so much once again.

    Received from a Client

    Received from a Client

    Dear Deenisha and co. Thank you for all your help with the estate of our Father. You have made the process as bearable as possible through all your efforts.

    Message attached to a bouquet of flowers and delivered to our offices from the family who had recently lost a loved one

    Message attached to a bouquet of flowers and delivered to our offices from the family who had recently lost a loved one

    The client is very happy with the A-class service and advice he received. Thank you.

    Financial Advisor regarding a Consultant

    Financial Advisor regarding a Consultant

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  • QUICK REACH

    For general enquires, claims assistance or servicing needs, please contact us on:

    087 352 2800
    queries@capitallegacy.co.za

    1st Floor, Wrigley Field,
    The Campus, 57 Sloane Street,
    Bryanston, Gauteng

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