New Customer Care Agent
- Application Deadline:
- September 9, 2024
- Department:
- Customer Care and Retentions
- Employment Type:
- Full time
- Location:
- Johannesburg
- Positions open:
- 4
As a New Customer Care Agent, you are responsible for delivering outstanding customer experiences and focus on calling new Clients to check if they are happy with their policy and deal with customer queries.
Primary responsibilities
- Align responsibilities with sales support team
- Dealing with Clients via email and telephonically
- General Administration
- Capturing customers information on Quill Online
- Assisting clients with Will and Policy Amendments
Education and experience requirements
- Matric certificate (mandatory)
- Administration skills
What we look for in our ideal candidate
Key skills:
- Computer Literacy
- Working knowledge of Microsoft Office
- Customer support
- Teamwork
- Phone etiquette
- Office administration
Personal attributes
- Attention to detail and an extremely organised nature
- Speak clearly and confidently, be articulate
- Remain attentive in an often busy environment
- Ability to multitask
- Positive attitude
- Active team member, helping with various tasks as required
Remuneration
- Market related